Complaints Procedure 

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network.

 

In writing: Stonebridge Mortgage Solutions Ltd., Regency House, Miles Gray Road, Basildon, Essex, SS14 3FR

 

By telephone: 0345 646 5505

 

By email: complaints@stonebridgegroup.co.uk

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.  They can be contacted by calling 0800 023 4567 or e-mailing complaint.info@financial-ombudsman.org.uk